FAQs

What is Included in a HealthWheel Subscription?

The app, its full suite of modules and the online content management system are all included in a Health Wheel subscription.


Can I get extra support with my implementation?

Yes! We offer both bespoke design and content building support, as well as non-technical support so you can pick up the phone to us any time! There is also a Knowledge Base full of articles for helping guide you around the content management system and site.


Please summarise the Terms and Conditions?

Our full Terms and Conditions can be found here.


Please summarise the Privacy Policy?

Our full Privacy Policy can be found here.


How do I use my support hours?

Our Client Services team will get in touch with you after you have placed your order with all the information and contact details you need to use your support hours when and how it suits you.


Are there any limits on how much content I can upload to my system?

For those tiers with custom app and content configuration (Full and above) there are no limits on how much content you can create! That means no data storage limits, survey limits and no team limits. For our Premium tier members there are even no limits to how many messages you can send! We designed our system so the only limit is how much you add!


How many admin users are included?

Full tier and above members can make as many admin users as your team needs so anyone in your team can control your system with variable permissions.


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